Shipping Policy

Last Updated: 01/01/2026

At DesertDori, we aim to deliver handcrafted products safely and efficiently to our customers in India and across the world. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 2–5 business days after order confirmation
Orders are not processed on Sundays or public holidays
As our products are handcrafted, processing time may vary slightly during high-demand periods

Once your order is shipped, you will receive a confirmation message with tracking details.

2. Shipping Within India

We ship across India using reliable courier partners
Estimated delivery time: 5–8 business days after dispatch
Delivery timelines are estimates and may vary due to location, weather, or courier delays

3. International Shipping

We ship internationally to selected countries
Estimated delivery time: 10–20 business days after dispatch
International delivery timelines may vary due to customs clearance and destination country regulations

4. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout
Charges may vary based on location, weight, and order value

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, VAT, or import taxes
These charges are not included in product or shipping prices
All customs duties and taxes are the responsibility of the customer
DesertDori is not responsible for delays caused by customs authorities

6. Tracking Information

Once your order is shipped, tracking details will be shared via email or SMS
Please allow up to 24 hours for tracking updates to reflect

7. Delays & Lost Shipments

Delivery timelines are estimates and not guaranteed
DesertDori is not liable for delays caused by courier partners, customs, natural events, or unforeseen circumstances
In rare cases of lost shipments, we will assist you in coordinating with the courier partner

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details
Orders returned due to incorrect address or failed delivery attempts may require additional shipping charges for re-dispatch